Frequently Asked Questions
Everything you need to know about shopping with Kasper.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination.
How do I return an item?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find my correct size?
Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Kasper accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team.
Is your clothing ethically sourced?
At Kasper, we are committed to sustainability. We partner with certified factories that ensure fair wages, safe working conditions, and use eco-friendly materials whenever possible.